rc999 Terms & Conditions

1 General Provisions & Definitions

These terms and conditions ("Terms") govern the use of the rc999 platform and all its associated services. In this document, "Platform", "Site", or "Service" refers to the rc999 website and all its digital services. "User", "Player", or "You" refers to any person who accesses this platform or operates an account.

rc999 is an online betting and casino platform that provides sports betting, live casino, slot games, and other gaming services for users in Bangladesh. We ensure a secure and transparent environment by following SSL encryption and fair play practices.

These terms may be changed or updated at any time. Notice will be given on the site before any changes take effect. Continued use of the platform after any changes means you are accepting the revised terms.

2 Account Registration & Eligibility

2.1 Age Requirement

To create and use an account on the rc999 platform, you must be 21 (twenty-one) years of age or older. We may request identity documents for age verification at any time. Accounts belonging to underage users will be closed immediately and the associated balance may be forfeited.

2.2 One Account Policy

Only one account may be operated per person, household, or device. Creating or operating multiple accounts is strictly prohibited. If evidence is found that the same person is operating multiple accounts, all accounts will be closed and bonuses and winnings may be forfeited.

2.3 Accuracy of Account Information

You must provide accurate, complete, and up-to-date information at the time of account registration. Accounts created with false or incorrect information will be closed. It is your responsibility to keep your name, phone number, bank, and mobile banking details current at all times.

2.4 Account Security

You are fully responsible for keeping your account login credentials (including your password) confidential. Do not share your login details with any third party. Report any unauthorized access to our support team ([email protected]) immediately. rc999 will not be liable for any loss resulting from a failure to secure your account.

3 Deposit & Withdrawal Rules

3.1 Minimum Amounts

The following minimum amounts apply to financial transactions on the rc999 platform:

• Minimum deposit amount: ৳200 (for all methods)
• Minimum withdrawal amount: ৳1,000
• Withdrawal processing time: typically within 15 minutes to 2 hours

3.2 Accepted Payment Methods

rc999 supports only the following payment methods:

• bKash — Bangladesh's most widely used mobile banking service
• Nagad — the postal department's digital financial service
• Rocket — Dutch-Bangla Bank's mobile banking service
• Bank Transfer — direct bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank)

No payment methods other than those listed above are accepted. If incorrect details are provided, the transaction may be cancelled and rc999 will not be held responsible.

3.3 Identity Verification (KYC)

rc999 may request identity verification documents at any time before processing a withdrawal request. This may include copies of a National Identity Card (NID), passport, or driving licence. Failure to submit documents in time may delay the withdrawal process.

4 Bonuses & Promotional Offers

4.1 Welcome Bonus

A 100% match bonus is offered on your first deposit at rc999, up to a maximum of ৳10,000. For example:

• Deposit ৳1,000 → receive ৳1,000 bonus → total balance will be ৳2,000
• Deposit ৳22,000 or more → maximum ৳10,000 bonus → total balance will be ৳32,000

4.2 General Bonus Terms

• Each bonus offer may have its own validity period and conditions, which will be clearly stated on the offer page.
• Bonuses apply to personal accounts only — they cannot be shared with others.
• Claiming the same bonus more than once from the same person, household, or device is prohibited.
• rc999 reserves the right to cancel a bonus if evidence of unusual betting patterns or bonus abuse is found.
• If the wagering requirement is not met before the bonus expires, the bonus will be cancelled automatically.

4.3 VIP Program

The rc999 VIP program has 5 tiers. Weekly cashback is provided at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.3% weekly cashback
• Gold: up to 0.5% weekly cashback
• Platinum: up to 0.6% weekly cashback
• Diamond: up to 0.8% weekly cashback

Players may be promoted to higher tiers based on their regular activity. Details of the specific benefits at each VIP tier can be found on the relevant page.

5 Fair Play & Prohibited Conduct

5.1 Fair Play Policy

rc999 is committed to ensuring a fair, transparent, and secure gaming environment for all players. Our games are operated by third-party providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming) and use a Random Number Generator (RNG).

5.2 Prohibited Activities

Any of the following behaviours are strictly prohibited and may result in account closure:

• Fraud, hacking, or exploiting software errors
• Claiming bonuses using multiple accounts
• Betting from another person's account or playing on behalf of someone else
• Any form of collusion or pre-arranged betting patterns
• Chargebacks or abuse of payment methods
• Depositing funds from illegal or suspicious sources
• Disrupting the normal operation of the platform

5.3 Account Suspension & Closure

In the event of a breach of these terms or suspicious behaviour, rc999 reserves the right to temporarily suspend or permanently close an account for investigation at any time and without prior notice. If a violation is proven, the associated bonuses and winnings may be forfeited.

6 Responsible Gaming

6.1 Our Commitment

rc999 gives the highest priority to responsible gaming. We believe gambling is a form of entertainment and are committed to ensuring it does not become an addiction. Detailed guidance is available on our Responsible Gaming page.

6.2 Self-Exclusion & Setting Limits

Players may set their own deposit limits, betting limits, or session time limits if they wish. To request self-exclusion, contact [email protected]. While self-exclusion is active, no betting will be possible on the account.

6.3 Support

If you feel that gambling is having a negative impact on your life, contact us immediately via our 24/7 live chat or by emailing [email protected]. Our support team is always ready to help in both Bengali and English.

7 Privacy & Data Protection

Full details on how your personal information is collected, used, and protected can be found in our Privacy Policy. By agreeing to these terms, you are also agreeing to our Privacy Policy.

rc999 keeps your personal information secure using SSL encryption technology. When sharing information with third parties, we comply only with applicable law. Your identity or financial information is never sold or used for commercial purposes.

8 Intellectual Property & Content Use

All content, design, logos, text, graphics, and software on the rc999 website are the intellectual property of rc999. Reusing, reproducing, or distributing any part of this content without prior permission is prohibited.

Content from third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) is the property of their respective owners and is displayed under their licensing agreements.

9 Limitation of Liability

rc999 accepts no liability for the following:

• Loss of a game due to internet disconnection or technical errors
• Transaction delays resulting from a third-party payment provider failure
• Loss caused by your own negligence or errors in providing information
• Certain services being restricted or discontinued due to legal regulations
• Financial loss resulting from unauthorised use of an account (where caused by the user's own carelessness)

In any circumstance, rc999's maximum liability will be limited to the total amount deposited by the user in the relevant month.

10 Service Changes & Discontinuation

rc999 reserves the right to change, restrict, or temporarily discontinue its services, game catalogue, bonus offers, or other features at any time. Reasonable notice will be given to players in the case of major changes.

The site may be temporarily unavailable for maintenance, upgrades, or emergency situations. rc999 regrets any inconvenience caused during such periods, but no compensation will apply.

11 Dispute Resolution

In the event of a dispute regarding an account or transaction, please first contact our customer support team:

• Email: [email protected]
• Live Chat: available 24/7

After a dispute is raised, our team will investigate the matter within a reasonable time and attempt to provide a resolution. The relevant funds may be placed on hold during the investigation.

rc999's decision will be considered final and binding, unless there is a right of appeal under applicable law.

12 Severability & Entire Agreement

If any part of these terms is declared invalid or unenforceable by a court or authority, the remaining parts will remain fully in effect. These terms constitute the entire agreement between rc999 and the user and replace all previous oral or written agreements.

13 Contact & Support

If you have any questions or comments about these terms, please contact our support team:

• Email: [email protected]
• Live Chat: support available 24/7 in Bengali and English

rc999 is committed to maintaining a transparent and honest relationship with its users at all times. Our goal is to create a safe, fair, and enjoyable gaming environment where every player can play with peace of mind.